The law says that if you don’t make reasonable adjustments for disabled people then you are discriminating against them. You can find more information about this at Section 20 of the Equality Act 2010, on the Equality and Human Rights Commission Website, and in the post on where to find the law.
Even when thinking about other groups of people treating people the same doesn’t always mean treating them equally. For example a rule requiring employees to be over 6 foot tall would discriminate against women because they are less likely to be over 6 foot, though it may be possible to justify this in some cases. Equally a rule that required staff members to remove all jewellery could discriminate against some religious groups, and this rule may be more justifiable in an operating theatre than in a clothes shop.
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Towards Access 